Bolton Metropolitan Borough Council
DHA was approached by the education & culture department of Bolton MBC when their latest Ofsted report said they should improve the way they communicate with schools.
The Council took the opportunity to review internal and external communications and develop a strategy to put children and young people at the heart of all future communications.
We carried out a comprehensive consultation with departmental staff, schools, and later, social services staff who would become part of a new integrated children’s services department. The consultation established gaps, strengths and weaknesses and allowed preparation of a communication strategy focused primarily on children.
A key element of our approach was to ensure the strategy was not an end in itself, but proved both usable and flexible, giving all partners principles to work by and tools to use.
Website: http://www.bolton.gov.uk
Bolton Metropolitan Borough Council
