Charity Commission

Stakeholder Research

DHA has carried out stakeholder research for a number of clients, looking at how stakeholders understand and engage with funding and regulatory bodies, and what they need from those bodies in the future.

We worked with the Charity Commission to survey key stakeholders, with the aim of assessing how they could build a strategy that would enable them to provide an effective and responsive service. DHA developed a bespoke consultation, including in-depth face-to-face and ‘phone interviews with almost 100 chief executives, finance directors and managers. Charities of all sizes and from a wide range of sub-sectors were included within the sample. The first survey resulted in DHA presenting the Commission with a clear set of aims, including areas for improvement and suggestions for a clear way of working, based on the results. The survey was repeated twice – at intervals of two and four years – to establish progress made by the Commission. Each phase resulted in a detailed analysis of the findings, and concrete recommendations for the Commission’s activity.

We have been partnering with ICM Research to deliver Arts Council England’s national stakeholder focus research, looking at the ways in which stakeholders understand and engage with the Arts Council. The fieldwork includes a survey of artists, arts organisations, local authorities, tourism and creative economy organisations and other stakeholders, a public poll and a series of interviews with key opinion formers. DHA has just completed the third year of this research.

The results from the Charity Commission surveys and DHA’s recommendations can be downloaded here, and they still form the bedrock of the Commission’s vision, mission and values.

The first year of the Arts Council Stakeholder research can be downloaded here, with the official statistics available here. The second year of the Arts Council Stakeholder research can be downloaded here, with the official statistics available here. The third year of the Arts Council Stakeholder research can be downloaded here, with the official statistics available here

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